Shipping policy
Processing Time All Phob Hill products are made to order. Please allow 2–5 business days for your order to be produced before it is shipped.
Shipping Times Once dispatched, estimated delivery times are:
- Australia: 3–7 business days
- New Zealand: 5–10 business days
- International: 10–15 business days
Please note these are estimates and may vary due to customs processing or carrier delays.
Shipping Costs Shipping costs are calculated at checkout based on your location and order size.
Tracking Once your order has shipped, you will receive a tracking number via email so you can follow your delivery.
Customs & Duties International orders may be subject to customs fees or import duties charged by your country. These charges are the responsibility of the customer and are not included in the order total.
Questions? If you have any questions about your order, please contact us at outofotara@gmail.com